W Market St · (423) 913-3111 Hopper Rd · (423) 328-7036
Mon–Fri, 7:30 AM – 5:30 PM · Closed Weekends
Buick repair at American & Import Auto Repair in Johnson City, TN
Buick Specialist

Buick Repair & Maintenance in Johnson City, TN

On some Buicks, the dashboard reminder was actually wrong.

Early 2.0T Regal owners who changed their oil exactly when the dash told them to still ended up with timing chain damage, because the factory reminder itself was miscalibrated. Our ASE certified technicians know which Buicks need a real interval regardless of what the monitor says.

Models we service
Enclave Encore Encore GX Envision LaCrosse Regal Verano Lucerne

When the Reminder Light Isn't Enough

Most drivers reasonably assume the oil life percentage on the dash is a reliable guide. On a specific window of early Buicks, it genuinely wasn't, and following it to the letter still led to an expensive engine repair. Knowing where that applies, and what else is worth watching on Buick's turbo and mild-hybrid engines, is what real prevention looks like here.

We know when to trust the dash, and when not to

Bring in your Buick

ASE certified technicians who use the real interval your engine actually needs.

Customer reviews

What Our Customers Say

"All I can say is you earned your 5 stars. Everything they said they would fix, they fixed, and they did it with skill. Very happy to have found American and Import Auto Repair."

vickie b.

"1st time service. Staff was friendly, supportive, kept me up-to-date on progress, and I didn't feel like a number. Waiting room was pleasant and had nice amenities. I will be back."

dee o.

"Very friendly and great communication. Fair prices. Makes the process super easy."

Heather C.

"Always amazing service and work. Will never go anywhere else, and Josh is so kind and willing to work with you."

Mary F.

Read more reviews on Google: Market Street (700+) · Hopper Road (90+)

When the Oil Life Monitor Itself Was the Problem

Most of the time, following your dashboard's oil life percentage is genuinely fine. Early 2011 and most 2012 model year Regals with the 2.0-liter turbo are a real exception, and it's worth understanding why, because it's not the usual story of an owner skipping maintenance. On these specific vehicles, the factory oil life monitor was programmed to allow intervals stretching toward 10,000 miles between changes. The timing chain and guides on this engine, though, needed attention closer to every 5,000 miles to hold up long-term. Owners who changed their oil exactly when the dashboard told them to were, through no fault of their own, still running the engine on an interval too long for the timing components to survive, and the timing system on affected vehicles wore out and failed years before it should have.

GM revised the oil life monitor's programming partway through 2012 production, cutting the calculated interval roughly in half. But that revision didn't retroactively fix cars already built with the earlier calibration, and there was never a formal recall tied to it. If you own an early 2.0T Regal, or you're looking at buying one used, the real prevention here is straightforward: change the oil every 5,000 miles regardless of what the dash says, and have the timing chain evaluated if you don't have documentation showing it's already been addressed.

Turbocharger Life on the Encore and Encore GX

The 1.4-liter turbo engine used across the Encore and Encore GX, and shared with other GM vehicles built on the same Ecotec platform, has a well-documented reputation for turbocharger failure, spanning model years from 2013 through 2022. The turbo depends on clean, properly flowing oil for both lubrication and cooling at extremely high RPM, so oil quality and change frequency directly affect how long it lasts. A check engine light paired with a real, noticeable loss of power is the telltale sign. Staying current on oil changes with the correct oil is the most meaningful thing an owner can do to extend the turbo's working life.

eAssist: Buick's Mild-Hybrid Pioneer

Buick was genuinely first to bring eAssist mild-hybrid technology to market, pairing a small electric motor-generator with a lead-acid battery pack to improve fuel economy on the LaCrosse and Regal. The system has real, specific maintenance needs: the correct full synthetic oil specified for eAssist applications, changed on a real 5,000-mile or annual interval rather than stretched. Between changes, it's worth checking the oil level and smell, since a rising oil level combined with a gasoline odor can point to a failing high-pressure fuel pump letting fuel dilute the oil. That's not something to wait on, continued dilution can cause real engine damage, and catching it early is a straightforward fuel pump repair rather than an engine problem.

Why American & Import Auto Repair for Your Buick

Buick owners across Johnson City choose us because we know when the factory reminder can be trusted and when it can't. Every qualified repair is backed by our 36 month, 36,000 mile nationwide warranty on parts and labor, and for bigger jobs we offer financing options. Learn more about what sets our shop apart or head back to our home page.

Two locations in Johnson City

Bring Your Buick to Either Shop

Location One

West Market Street

3832 W Market Street
Johnson City, TN 37604

(423) 913-3111

Location Two

Hopper Road

216 Hopper Road
Johnson City, TN 37604

(423) 328-7036

Common questions

Buick Repair FAQ

Should I trust my Buick's oil life monitor?

Not always, especially on early 2011-2012 Regal 2.0T models, where the monitor allowed roughly 10,000-mile intervals but the timing chain needed service closer to every 5,000 miles. Changing the oil every 5,000 miles regardless of the dash is cheap insurance.

Why did the turbocharger fail on my Encore or Encore GX?

Turbocharger failure is a well-documented issue on the 1.4L turbo engine across 2013-2022 models. Regular oil changes with the correct oil genuinely extend turbo life.

What does the eAssist system in my LaCrosse or Regal actually need?

The correct full synthetic oil on a genuine 5,000-mile or annual interval. Watch for rising oil level with a gasoline smell, which can point to a failing fuel pump diluting the oil.

Do all Buick engines have timing chain issues?

No, but the 2.4L Ecotec and early 2.0L turbo engines have documented histories tied largely to oil change frequency. Staying ahead of the interval is the most effective prevention.

Is Buick repair covered by a warranty?

Yes. Every qualified repair is backed by our 36 month, 36,000 mile nationwide warranty on parts and labor.

Every Buick Model We Service

From the eighth-generation LeSabre to the current Envista, here's the full range, current and past.

SUVs & Crossovers

ModelNotes
EnvistaSubcompact crossover with coupe-like roofline, introduced for 2024
EncoreSubcompact crossover, sold 2013–2022
Encore GXLarger subcompact crossover replacing the Encore, introduced 2020
EnvisionCompact crossover, introduced to the US in 2016
EnclaveFlagship three-row large crossover, introduced 2008
RendezvousBuick's first mid-size crossover, sold 2002–2007
RainierBody-on-frame truck-based SUV on GMT360, sold 2004–2007

Passenger Cars

ModelNotes
VeranoPremium compact sedan, sold 2012–2017
RegalMid-size sedan, final gen as Regal Sportback/TourX, GS and eAssist variants
LaCrosseMid/full-size premium sedan, eAssist platform, sold 2005–2019
LucerneFull-size sedan replacing LeSabre and Park Avenue, sold 2006–2011
CascadaCompact convertible from Opel, sold 2016–2019
LeSabreBest-selling full-size sedan, eighth generation through 2005
CenturyEntry-level mid-size sedan, final generation through 2005
Regal (Older Gen)Fourth-generation FWD sedan including supercharged GS, sold through 2004
Park AvenueFlagship luxury sedan including supercharged Ultra, final generation through 2005

Minivans

ModelNotes
TerrazaBuick's only minivan, marketed as a Crossover Sport Van, sold 2005–2007

Don't see your exact model listed, or driving something even older? Call either shop, (423) 913-3111 for West Market Street or (423) 328-7036 for Hopper Road, and we'll tell you honestly whether it's something we can take care of.

Serving Johnson City and the Tri-Cities

We repair Buicks for drivers across Johnson City, Jonesborough, Gray, Telford, Chuckey, Elizabethton, Erwin, Kingsport, and throughout Washington, Carter, and Unicoi counties. See our full list of services or browse all vehicle makes we service.

The real interval, not just the dashboard estimate

Schedule your Buick service today

Timing chain protection, turbo care, eAssist maintenance, or anything else, we know what actually matters.

W Market St · (423) 913-3111 Hopper Rd · (423) 328-7036