W Market St · (423) 913-3111 Hopper Rd · (423) 328-7036
Mon–Fri, 7:30 AM – 5:30 PM · Closed Weekends
Infiniti repair at American & Import Auto Repair in Johnson City, TN
Infiniti Specialist

Infiniti Repair & Maintenance in Johnson City, TN

A world-first steering system, and an engine gasket worth knowing about before winter.

Infiniti's Direct Adaptive Steering was a genuine first for a production car, and it comes with a real, documented cold-weather quirk. Pair that with a well-known timing cover gasket issue on the VQ V6, and you've got two things worth understanding before they become a problem. Our ASE certified technicians know both well.

Models we service
Q50 Q60 QX60 QX80 G37 M37 QX30 FX35

A Genuinely Unique Piece of Engineering, and a Real Quirk to Match

Infiniti has always leaned into technology other luxury brands were slower to adopt, and Direct Adaptive Steering is the clearest example. That kind of innovation comes with real, documented growing pains worth knowing about, alongside a more conventional engine issue that's just as well documented across the brand's V6 lineup.

We know the difference between DAS and standard steering

Bring in your Infiniti

ASE certified technicians who diagnose the real system your car actually has.

Customer reviews

What Our Customers Say

"Josh and his team are amazing! I took my Infiniti QX30 in for an oil change..."

Sharron A.

"Great service and awesome staff."

Mike S.

"Did a great job on the repairs on my car. Communicated with me before doing anything."

Pam T.

"Love the people, and service is great. Always answer any questions you have."

Karen D.

Read more reviews on Google: Market Street (700+) · Hopper Road (90+)

Direct Adaptive Steering: A Real First, With a Real Cold-Weather Quirk

When Infiniti introduced Direct Adaptive Steering on the Q50, it was a genuine industry first for a production vehicle: a true steer-by-wire system with no mechanical connection between the steering wheel and the front wheels during normal driving. Instead, sensors read exactly what the driver is doing with the wheel, and three redundant computer modules send electronic signals to motors on the steering rack that actually turn the wheels. It's an impressive piece of engineering, genuinely years ahead of most of the industry at the time.

It also came with a real, documented weak point. Early Q50 models developed a pattern of losing power steering assist during cold-weather startup, tied to a transient low-voltage condition, with owners reporting the steering wheel feeling disconnected from the road right when they needed it most. Infiniti took it seriously enough to issue a voluntary recall to reprogram the system, but a meaningful number of owners have reported the issue recurring even after that repair was performed. If your Q50 or Q60 loses steering feel or assist specifically in cold weather, that's a real, known pattern worth having properly diagnosed rather than dismissed. Before any repair, it's essential to confirm whether your vehicle actually has DAS or the standard mechanically-linked power steering system, since the components and repair procedures are completely different and not interchangeable. Checking the Drive Mode Selector's steering customization options on the infotainment screen is the quickest way to tell.

The VQ Timing Cover Gasket

Separately from the steering, Infiniti's VQ37VHR and VQ35HR V6 engines, used across the G37, older Q50, Q70, and other models, have a well-documented timing cover issue. These engines use a paper oil gallery gasket at the timing cover that degrades over time and develops a leak, and it's systemic enough to affect a large share of these engines rather than being a rare occurrence. In less common but real cases, worn timing chain guides or tensioners, extended oil change intervals that let soot accumulate and wear the chain, or repeated hard, sudden RPM changes can lead to more serious timing chain problems, including full breakage in rarer cases. A proper repair replaces the chains, guides, and tensioner as a set rather than a single worn part, and upgrades the timing cover seal to a silicone RTV gasket instead of reinstalling another paper one, addressing the actual root cause rather than just the symptom.

The genuinely good news for anyone shopping a newer Infiniti: the 3.0L twin-turbo VR30DDTT engine, used in 2016 and newer Q50 and Q60 models, does not share this systemic flaw. Timing cover issues on that engine are typically standard oil leaks from age rather than a design-level problem.

Why American & Import Auto Repair for Your Infiniti

Infiniti owners across Johnson City choose us because we understand the specific engineering, steer-by-wire included, that sets these vehicles apart. Every qualified repair is backed by our 36 month, 36,000 mile nationwide warranty on parts and labor, and for bigger jobs we offer financing options. Learn more about what sets our shop apart or head back to our home page.

Two locations in Johnson City

Bring Your Infiniti to Either Shop

Location One

West Market Street

3832 W Market Street
Johnson City, TN 37604

(423) 913-3111

Location Two

Hopper Road

216 Hopper Road
Johnson City, TN 37604

(423) 328-7036

Common questions

Infiniti Repair FAQ

What is Direct Adaptive Steering and why does it fail in cold weather?

A genuine world-first steer-by-wire system on the Q50, using sensors and redundant computer modules instead of a mechanical steering connection. Early models had a documented cold-weather assist loss pattern serious enough for a voluntary recall, and some owners report recurrence even after the fix.

How do I know if my Q50 or Q60 has DAS or standard steering?

Check the Drive Mode Selector settings on the infotainment screen for steering customization options, which only appear on DAS-equipped vehicles. We can confirm which system yours has before any repair.

Why does my G37 or older Q50 have an oil leak from the front of the engine?

A well-documented paper timing cover gasket issue on the VQ37VHR and VQ35HR V6. The newer VR30DDTT twin-turbo engine in 2016+ Q50/Q60 does not share this flaw.

Can a VQ timing chain actually break, not just leak oil?

Yes, in less common cases, from worn guides/tensioners, stretched oil intervals, or hard RPM changes. A proper repair replaces the chain, guides, and tensioner together with an upgraded RTV silicone timing cover seal.

Is Infiniti repair covered by a warranty?

Yes. Every qualified repair is backed by our 36 month, 36,000 mile nationwide warranty on parts and labor.

Every Infiniti Model We Service

From the original Q45 flagship to the current QX65, here's the full range, current and past.

Passenger Cars (2014–Present)

ModelNotes
Q50Compact executive sports sedan, gas and hybrid, replaced the G-Sedan, discontinued after 2024
Q60Premium sports coupe, replaced the G-Coupe, discontinued after 2022
Q70 / Q70LFlagship sedan, gas and hybrid, replaced the M-Sedan, discontinued after 2019

SUVs & Crossovers (2014–Present)

ModelNotes
QX30Subcompact crossover with Mercedes-Benz, sold 2017–2019
QX50Compact crossover, formerly EX-series, production ended around 2025/2026
QX55Compact fastback crossover, production ended around 2025/2026
QX60Three-row mid-size crossover, gas and hybrid, formerly JX35
QX65Coupe-roofline mid-size crossover, introduced 2026
QX70Sport-tuned crossover, formerly FX-series, discontinued after 2017
QX80Flagship full-size SUV, formerly QX56

Original Named/Lettered Era (2001–2013)

ModelNotes
G20Entry-level compact sedan, sold through 2002
I30 / I35FWD mid-size sedan related to the Maxima, sold 2001–2004
G35 / G37RWD luxury sports family, sedan/coupe/convertible, became the Q50/Q60
M35 / M45 / M37 / M56Mid-size executive sedan, introduced Infiniti's first hybrid (M35h), became the Q70
Q45Original flagship V8 sedan, discontinued after 2006
QX4Truck-based SUV on the Pathfinder platform, sold through 2003
FX35 / FX45 / FX50RWD performance crossover family, became the QX70
EX35 / EX37Compact wagon-styled crossover, became the QX50
JX35Three-row crossover, sold exclusively for 2013, became the QX60
QX56Flagship full-size SUV, Titan-based then Patrol-based, became the QX80

Don't see your exact model listed, or driving something even older? Call either shop, (423) 913-3111 for West Market Street or (423) 328-7036 for Hopper Road, and we'll tell you honestly whether it's something we can take care of.

Serving Johnson City and the Tri-Cities

We repair Infinitis for drivers across Johnson City, Jonesborough, Gray, Telford, Chuckey, Elizabethton, Erwin, Kingsport, and throughout Washington, Carter, and Unicoi counties. See our full list of services or browse all vehicle makes we service.

We know the tech that sets Infiniti apart

Schedule your Infiniti service today

Direct Adaptive Steering, VQ timing cover, or anything else, we know what actually matters.

W Market St · (423) 913-3111 Hopper Rd · (423) 328-7036